("EXODIA SHOPEE Pvt LTD.," "we," "our," or "us") is committed to safeguarding the privacy of our users. This privacy policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and mobile application (collectively referred to as "Services").
We may collect personal information, including but not limited to your name, contact information, and payment details, to provide our recharge and multi-digital services.
We collect information about how you interact with our Services, including your device information, IP address, browser type, and usage patterns.
When you use our recharge services, we collect transaction details, including the amount, date, and payment method.
In case of any dissatisfaction, manufacturing or packaging defect, customers/distributors can return/exchange the product. The customers/distributors must contact the distributor/company from whom they had purchased the same, within 7 days from the date of purchase. They have to provide a reason and return the said products. In case the customer returns the product, it is the distributor's obligation to satisfy the customer’s need for money refund or replacements of products.
The Distributor can then return these products, with the original Invoice to the Company. The Company will replace these products free of cost.
Product Return Form:
Reason for return
Copy of Invoice
Products to be returned
The Company provides a buy back policy to the distributor who wishes to resign from his/her distributorship and return any EXODIA SHOPEE Pvt LTD. products that are in good condition, usable, resaleable, restockable, unopened, unaltered, and must have a shelf life of at least four months. If the distributor resigns within 30 days from the purchase of the products, EXODIA SHOPEE Pvt LTD. shall provide a full refund for the products to the distributor.
If the distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from EXODIA SHOPEE Pvt LTD., the amount refunded will be equal to the distributor cost of the products being returned, less the total bonus paid out by the company on the original purchase, less 10% service charge. The buy back policy is designed to impose upon the sponsor and the company the obligation to ensure that the distributor is buying products wisely.
CANCELLATION:For Cancellation of confirmed/placed order, please [provide relevant instructions].
We may share your information with trusted third-party service providers to enhance the functionality of our Services. These providers adhere to strict privacy standards.
We may disclose your information when required by law or in response to a legal request.
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We use cookies and analytics tools to analyze usage patterns, improve user experience, and optimize our Services. You can manage cookie preferences through your browser settings.
You have the right to access, correct, update, or delete your personal information. You can exercise these rights by contacting us through the provided contact information.
By using our Services, you consent to the terms outlined in this privacy policy.
We reserve the right to update this privacy policy to reflect changes in our practices. We will notify you of any material changes through our Services.
We use your information to provide, maintain, and improve our recharge and multi-digital services.
We may use your contact information to send you transaction updates, service-related announcements, and marketing communications.
We use collected data to personalize your experience and provide targeted content and promotions based on your preferences.
For questions or concerns regarding this privacy policy, please contact us at support@eshopeeindia.in.